Transition Manager

HGS Offshore Staffing Solutions (HGS OSS); Quezon City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

HGS Offshore Staffing Solutions (HGS OSS) seeks a Transition and Solutions Design Manager to lead solution design, business development, and project transitions for client engagements in the BPO/IT space.

You will coordinate across Sales, Operations, and support teams, map requirements, develop proposals, and ensure on-time, on-budget delivery while maintaining governance and information security standards.

Qualifications

• Bachelor's degree or postgraduate qualification in any field from a reputable university.
• At least three (3) years of experience in project management and technical solutions implementation, preferably in BPO, contact center, or IT projects.
• At least three (3) years of business development experience in a BPO or call center company.
• Project Management Certification is preferred.

Responsibilities

• Lead or participate in the RFP/RFI process, including review, analysis, proposal preparation, and submission.
• Gather, analyze, and document client requirements, including process mapping and scoping.
• Collaborate with Sales, Operations, SMEs, and support teams to develop solutions, pricing, business cases, and proposals.
• Coordinate and participate in client visits and presentations.
• Review the Statement of Work (SOW) in agreements and contracts.
• Monitor project opportunities and status, report updates to management, and stay informed of industry trends.
• Plan, manage, and monitor project transitions in accordance with the HGS Transition Methodology.
• Define project structures, work breakdowns, responsibilities, schedules, and implementation plans.
• Lead project kick-off meetings and coordinate with clients, Sales, Operations, and other stakeholders.
• Monitor project progress, address implementation issues, and provide regular status reports.
• Ensure operational readiness, timely implementation, and successful ramp-up based on agreed client metrics.
• Ensure complete documentation and proper handover to Operations.
• Develop business plans, KRAs, KPIs, and action plans.
• Prepare and monitor departmental budgets and performance scorecards.
• Hire, train, manage, evaluate, and develop TSD Analysts.
• Protect organizational assets and ensure the confidentiality, integrity, and availability of information.
• Comply with applicable regulatory requirements and QISMS policies.
• Report information security incidents promptly and participate in relevant awareness and training programs.

Skills

Project management

Process mapping

Documentation

Business case development

Financial analysis

Cost-benefit analysis

Strategic planning

Budgeting

Leadership

People management

Team development

Communication

Negotiation

Technical writing

Analytical

Organizational

Decision making

Crisis management

Contingency planning

Microsoft Office

Education

Bachelor's degree or postgraduate qualification in any field from a reputable university.

Tools

Microsoft Office Suite

Job description

• Work Schedule: Day shift, with the possibility of transitioning to a night shift
• Days Off: Saturday and Sunday
• Work Location: Bridgetowne, Quezon City

The Transition and Solutions Design (TSD) Manager is responsible for leading solution design and project transition activities, ensuring that proposals and implementations meet client requirements, timelines, budgets, and standards.

KEY RESPONSIBILITIES

Solution Design and Business Development

• Lead or participate in the RFP/RFI process, including review, analysis, proposal preparation, and submission.
• Gather, analyze, and document client requirements, including process mapping and scoping.
• Collaborate with Sales, Operations, SMEs, and support teams to develop solutions, pricing, business cases, and project proposals.
• Coordinate and participate in client visits and presentations.
• Review the Statement of Work (SOW) in agreements and contracts.
• Monitor project opportunities and status, report updates to management, and stay informed of industry trends.

Transition and Project Implementation

• Plan, manage, and monitor project transitions in accordance with the HGS Transition Methodology.
• Define project structures, work breakdowns, responsibilities, schedules, and implementation plans.
• Lead project kick-off meetings and coordinate with clients, Sales, Operations, and other stakeholders.
• Monitor project progress, address implementation issues, and provide regular status reports.
• Ensure operational readiness, timely implementation, and successful ramp-up based on agreed client metrics.
• Ensure complete documentation and proper handover to Operations.

Strategic and Business Planning

• Develop business plans, KRAs, KPIs, and action plans.
• Prepare and monitor departmental budgets and performance scorecards.

People Management

• Hire, train, manage, evaluate, and develop TSD Analysts.

Quality and Information Security

• Protect organizational assets and ensure the confidentiality, integrity, and availability of information.
• Comply with applicable regulatory requirements and QISMS policies.
• Report information security incidents promptly and participate in relevant awareness and training programs.

KNOWLEDGE AND SKILLS

• BPO industry knowledge and business acumen.
• Project management, process mapping, and documentation.
• Business case development, financial analysis, and cost-benefit analysis.
• Strategic planning, budgeting, and problem-solving.
• Leadership, people management, and team development.
• Communication, presentation, negotiation, and technical writing.
• Analytical, organizational, research, and decision-making skills.
• Crisis management, contingency planning, and Microsoft Office proficiency.

ATTITUDE AND BEHAVIOR

• Detail-oriented, accurate, and results-driven.
• Proactive, adaptable, and able to work independently.
• Strong leadership, teamwork, and customer service orientation.
• Effective under pressure and in a fast-paced environment.
• Integrity, professionalism, and strong interpersonal skills.
• Flexible with changing priorities and working schedules.

QUALIFICATIONS

• Bachelor's degree or postgraduate qualification in any field from a reputable university.
• At least three (3) years of experience in project management and technical solutions implementation, preferably in BPO, contact center, or IT projects.
• At least three (3) years of business development experience in a BPO or call center company.
• Project Management Certification is preferred.