Senior Transition Manager - Pasay

TASQ Staffing Solutions; Pasay; On-site; PHP 1,339,200 - 1,674,000; Full time

Job summary

A staffing solutions company is seeking a Senior Transition Manager in Pasay to oversee process transitions. Candidates should have over 10 years of BPO experience, with a preference for PMP certification. Responsibilities include collaborating with clients on projects and leading engagements to ensure service delivery. This is an onsite role requiring strong management skills.

Qualifications

• 10+ years of experience in a BPO environment.
• 3+ years of experience in transition processes.
• Practical experience in migrating processes.
• Experience in program management for medium projects.

Responsibilities

• Oversee the transition of processes with accountability.
• Collaborate with clients on onsite projects.
• Provide assessments on process feasibility.
• Engage with users, management, and IT personnel.
• Lead client engagements for service delivery.

Skills

Process re-engineering

Client engagement

Program management

Education

Graduate or Postgraduate degree

PMP or PgMP certification

Job description

About the job Senior Transition Manager - Pasay

TASQ is urgently seeking an on-site senior transition manager. The pre-screening interview will take place over the phone.

Work Setup: Onsite (Pasay)

Shift: Mid Shift

Responsibilities:

• Oversee the transition of processes with full accountability.
• Collaborate closely with clients on onsite projects.
• Provide on-the-ground assessments and recommendations regarding process re-engineering and the feasibility of offshoring.
• Engage extensively with business users, senior management, and IT personnel within the company.
• Lead client engagements to ensure consistent service delivery.
• Support business development in select accounts.

Education Requirements:

• Graduate or Postgraduate degree in any field.
• PMP or PgMP certification is preferred.

Work Experience Requirements:

• Over 10 years of experience, primarily in a BPO environment.
• At least 3 years of experience in transition processes within the BPO sector.
• Must have practical experience in migrating processes.
• Experience in program management for small to medium-sized projects is required.