Transaction Processing Advisor I - Customer Support

Concentrix; Makati; On-site; PHP 312,000 - 402,000; Full time

Job summary

Concentrix is seeking an Sr. Advisor I, Transaction Processing in the Philippines to handle customer service via inbound emails, outbound emails, and calls, resolving routine problems for client products and services.

You will work to meet KPIs while delivering courteous, professional service. The role requires clear communication, meticulous record-keeping, and the ability to work both independently and as part of a team in a fast-paced environment.

Qualifications

• High school diploma with relevant experience preferred.
• Strong communication skills, written and verbal.
• Ability to multi-task and stay detail-oriented.
• Team player who can work independently and in a fast-paced environment.

Responsibilities

• Meet contractual KPIs by delivering quality customer service.
• Clarify customer requirements and provide resolution using resources.
• Greet customers professionally and document interactions accurately.
• Maintain knowledge of client products and services.
• Follow up to ensure customer satisfaction and escalate when needed.
• Track inquiries using the call tracking system.
• Offer additional products and/or services.

Skills

Strong communication

Customer service orientation

Attention to detail

Multi-tasking

Team collaboration

Independent work

Patience

Adaptability

Education

High school diploma

Two years of college education

Job description

Concentrix is seeking an Sr. Advisor I, Transaction Processing in the Philippines to handle customer service via inbound emails, outbound emails, and calls, resolving routine problems for client products and services.

You will work to meet KPIs while delivering courteous, professional service. The role requires clear communication, meticulous record-keeping, and the ability to work both independently and as part of a team in a fast-paced environment.