Customer Service Advisor I — Quick Solutions & Support

Concentrix; Laguna; On-site; PHP 167,000 - 279,000; Full time

Job summary

Concentrix in Laguna, Philippines, invites applications for an Advisor I, Customer Service. The role interfaces with customers via inbound/outbound calls or internet channels, providing service support and resolving routine issues for client products and services.

You will learn client terminology and processes, maintain accuracy in records, and contribute to customer satisfaction while handling multiple tasks in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Able to multi-task in a fast-paced environment.
• Team player who can also work independently.
• Patience in all customer interactions; maintain a professional tone.

Responsibilities

• Ensure services meet contractual KPIs.
• Clarify requirements; probe for understanding to resolve issues.
• Listen to customer needs and build rapport.
• Greet customers politely and professionally.
• Maintain knowledge of client products/services.
• Prepare accurate work and note accounts.
• Contribute to activities to improve satisfaction and performance.
• Offer additional products/services and upsell where appropriate.
• Track and retrieve information in the call tracking system.
• Respond to inquiries by referencing materials or escalating as needed.

Skills

Customer service

Communication

Computer skills

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix in Laguna, Philippines, invites applications for an Advisor I, Customer Service. The role interfaces with customers via inbound/outbound calls or internet channels, providing service support and resolving routine issues for client products and services.

You will learn client terminology and processes, maintain accuracy in records, and contribute to customer satisfaction while handling multiple tasks in a fast-paced environment.