Training Specialist I — Grow, Learn, Impact

iQor, Inc.; Mabalacat; On-site; PHP 240,000 - 420,000; Full time

Job summary

iQor, Inc. is seeking a training specialist to update, enhance, and produce training materials for customer service teams in the Philippines. The role supports the call center’s philosophy and business needs by identifying training gaps and implementing effective learning solutions.

You will conduct new hire trainings, refreshers, and seminars, adapting methods to diverse learners while collaborating with QA to improve curricula and ensure consistent service quality across facilities.

Qualifications

• 1+ years of training experience in a call center.
• High school diploma, GED, or equivalent required.

Responsibilities

• Partners with department leaders to identify training needs for new hires and existing employees.
• Conducts new hire classes and prepares training materials and facilities.
• Conducts recurrent training sessions during policy or procedure updates.
• Adapts teaching styles for different learning techniques (Role Plays, Simulations, Group Activities).
• Works with Quality Assurance to assess training gaps and improve curricula and delivery.
• Creates and maintains training materials for product knowledge, processes, systems, and call handling.

Skills

Training experience

Education

High school diploma or equivalent

Job description

iQor, Inc. is seeking a training specialist to update, enhance, and produce training materials for customer service teams in the Philippines. The role supports the call center’s philosophy and business needs by identifying training gaps and implementing effective learning solutions.

You will conduct new hire trainings, refreshers, and seminars, adapting methods to diverse learners while collaborating with QA to improve curricula and ensure consistent service quality across facilities.