Call Center Training & Curriculum Specialist

iQor Philippines; Angeles; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor Philippines is seeking a Training Specialist to update, enhance and produce training materials, aligning with call center customer service philosophy and business needs.

You will run new hire classes, conduct recurrent trainings, and tailor delivery to diverse learners. You’ll work with internal QA to identify gaps and continuously improve curricula and delivery methods.

Required: 1+ year of call center training experience, a high school diploma or equivalent, and reliable attendance.

Qualifications

• 1+ year of training experience in a call center.
• High school diploma or equivalent required.
• Ability to plan and deliver training sessions.

Responsibilities

• Identify training needs with department leaders and learners.
• Deliver new hire and recurrent trainings with prepared materials.
• Prepare training materials and facilities for each class.
• Collaborate with QA to identify gaps and improve curricula.

Skills

Training experience

Education

High school diploma / GED

Job description

iQor Philippines is seeking a Training Specialist to update, enhance and produce training materials, aligning with call center customer service philosophy and business needs.

You will run new hire classes, conduct recurrent trainings, and tailor delivery to diverse learners. You’ll work with internal QA to identify gaps and continuously improve curricula and delivery methods.

Required: 1+ year of call center training experience, a high school diploma or equivalent, and reliable attendance.