Call Center Training Specialist

iQor (branded as iQor CXBPO™); Dasmariñas; On-site; PHP 201,000 - 335,000; Full time

Job summary

iQor (branded as iQor CXBPO™) in Dasmariñas, Cavite, Philippines is seeking a Training Materials Specialist to update, enhance and produce training resources for our customer service teams. You will be responsible for preparing materials and facilities for classes, and ensuring alignment with call center philosophies.

Responsibilities include conducting new hire and recurrent trainings, adapting teaching methods for diverse learners, collaborating with QA to close gaps, and maintaining

Qualifications

• 1+ year of training experience in a call center.
• Ability to adapt teaching styles to diverse learners.

Responsibilities

• Partners with department leaders to identify training needs for new hires and existing employees.
• Convenes new hire classes and prepares all training materials and facilities.
• Delivers recurrent training sessions during policy or procedure updates.
• Modifies teaching style to accommodate different learning methods (role play, simulations, group discussions, videos, lectures).
• Works with Quality Assurance to assess training gaps and improve curriculum and delivery.
• Creates and maintains training materials covering product knowledge, process awareness, and call handling skills.
• Ensures adherence to company policies on security, health, safety and quality.
• Maintains confidentiality of systems, data and proprietary information.

Skills

Call center training

Education

High school diploma or equivalent

Job description

iQor (branded as iQor CXBPO™) in Dasmariñas, Cavite, Philippines is seeking a Training Materials Specialist to update, enhance and produce training resources for our customer service teams. You will be responsible for preparing materials and facilities for classes, and ensuring alignment with call center philosophies.

Responsibilities include conducting new hire and recurrent trainings, adapting teaching methods for diverse learners, collaborating with QA to close gaps, and maintaining