Call Center Training Specialist - New Hire & Curriculum

iQor Philippines; Carmen; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor Philippines is seeking an experienced trainer to develop and deliver training materials for call center staff. The role aligns training with customer service philosophy and evolving business needs.

You will partner with department leaders to identify needs and conduct new hire and recurrent sessions. The position requires preparing materials, adapting teaching styles, and coordinating with Quality Assurance to drive curriculum improvements.

Qualifications

• 1+ years of training experience in a call center environment.
• Ability to develop and deliver training materials and sessions.
• Adapt teaching methods to varied learning styles.

Responsibilities

• Partner with department leaders to identify training needs for new hires and current staff.
• Conducts new hire classes and recurrent training sessions.
• Prepare training materials and facilities for each class.
• Update training content to reflect policy and procedure changes.
• Work with Quality Assurance to assess training gaps and improve curriculum.
• Create and maintain product knowledge, process awareness and call handling skills materials.
• Share best practices across iQor facilities.
• Uphold company policies on security, health, safety and quality.

Skills

Training experience

Call center

Education

High school diploma / GED

Job description

iQor Philippines is seeking an experienced trainer to develop and deliver training materials for call center staff. The role aligns training with customer service philosophy and evolving business needs.

You will partner with department leaders to identify needs and conduct new hire and recurrent sessions. The position requires preparing materials, adapting teaching styles, and coordinating with Quality Assurance to drive curriculum improvements.