Training Specialist: Elevate Agent Skills (Flexible Hours)

Support Services Group; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading global contact center company in the Philippines is seeking a Training Specialist to conduct engaging training sessions for new hires and collaborate with site leadership. The ideal candidate has a Bachelor's degree or equivalent, strong communication and facilitation skills, and is proficient in Microsoft Office. Responsibilities include designing learning experiences and identifying skill gaps within teams. This role requires flexibility in hours and a commitment to improving workforce capabilities.

Qualifications

• Open to fresh graduates of BS Education or experienced agents.
• Capable of delivering back-to-back classes.
• Demonstrated ability in independent facilitation and training principles.

Responsibilities

• Conduct engaging classroom and virtual training sessions for new hires.
• Design learning experiences aligned with business objectives.
• Identify individual and team skill gaps.

Skills

Communication skills

Facilitation skills

Interpersonal skills

Proficient in Microsoft Office

Ability to handle confidential information

Education

Bachelor's degree or equivalent

Job description

A leading global contact center company in the Philippines is seeking a Training Specialist to conduct engaging training sessions for new hires and collaborate with site leadership. The ideal candidate has a Bachelor's degree or equivalent, strong communication and facilitation skills, and is proficient in Microsoft Office. Responsibilities include designing learning experiences and identifying skill gaps within teams. This role requires flexibility in hours and a commitment to improving workforce capabilities.