Training & Quality Lead — Flexible Schedule, Elevate Performance

Concentrix; Manila; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading customer service company in Metro Manila is seeking a Training & Quality Manager to analyze, schedule, and implement training for client programs. The role focuses on cultivating relationships and ensuring superior workforce preparation, leading to improved performance and increased revenue. Ideal candidates should have a Bachelor’s degree, strong communication skills, and the ability to mentor teams. This position offers growth within a dynamic environment.

Qualifications

• Bachelor's degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Ability to lead a team in multi-tasking and meeting timelines.
• Self-starter with a sense of urgency and ability to work well under pressure.

Responsibilities

• Develop a department of well-trained, competent professionals.
• Conduct Train-the-Trainer sessions.
• Coordinate with the Quality Supervisor on consistency issues.

Skills

Strong communication skills

Proficient in Microsoft Office

Mentoring and coaching

Attention to detail

Education

Bachelor’s Degree in related field

Job description

A leading customer service company in Metro Manila is seeking a Training & Quality Manager to analyze, schedule, and implement training for client programs. The role focuses on cultivating relationships and ensuring superior workforce preparation, leading to improved performance and increased revenue. Ideal candidates should have a Bachelor’s degree, strong communication skills, and the ability to mentor teams. This position offers growth within a dynamic environment.