Telco Training Specialist — Elevate New Hire Learning

Ssg Philippines; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Support Services Group, a global omnichannel contact center solutions company, is seeking a Training Specialist to train new hires and collaborate with site leadership on training initiatives.

The role emphasizes delivering engaging sessions, applying diverse learning methodologies, and maintaining training records to improve performance. Flexibility for hours and effective communication are valued traits.

Qualifications

• Bachelor's degree or equivalent.
• Open to fresh graduate of BS Education or experienced agent.
• Capable of delivering back-to-back classes.
• Basic knowledge of adult learning principles and the ability to apply them in a learning culture.
• Demonstrated ability in independent facilitation and training principles.
• Ability to write training-related material.
• Proficient in Microsoft Office tools.
• Familiarity with interactive learning activities.
• Able to handle highly confidential information and manage multiple projects under pressure.
• Excellent communication, facilitation, and interpersonal skills.
• Team player with the ability to lead and motivate others.
• Willingness to work flexible hours and/or overtime as business needs dictate.

Responsibilities

• Conduct engaging classroom and virtual training sessions for new hires.
• Utilize diverse learning methodologies (e-learning, classroom, web-based/virtual, role-plays) to drive impactful learning and enhance performance.
• Design learning experiences aligned with business objectives.
• Ensure new hires undergo communication training courses.
• Maintain updated records of training curriculums and materials.
• Identify individual and team skills gaps.
• Provide assistance during the nesting period.
• Understand metrics and their impact on performance.

Skills

Facilitation

Communication

Training design

Adult learning

Time management

Team motivation

Education

Bachelor's degree

BS Education or related

Tools

Microsoft Office

Job description

Support Services Group, a global omnichannel contact center solutions company, is seeking a Training Specialist to train new hires and collaborate with site leadership on training initiatives.

The role emphasizes delivering engaging sessions, applying diverse learning methodologies, and maintaining training records to improve performance. Flexibility for hours and effective communication are valued traits.