Training & Quality Supervisor: Elevate Programs

Concentrix Philippines; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

Convergys Philippines is seeking a Supervisor Training and Quality to support client programs by organizing classroom training and ensuring workforce readiness. The role focuses on building client and department relationships to reduce cost, improve performance, and drive revenue.

You will supervise trainers, conduct Train-the-Trainer sessions, coordinate with the Training Manager and Operations, and oversee schedule development, audits, and feedback.

Qualifications

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
• Ability to mentor, coach and provide direction to a team of employees.
• Self-starter, sense of urgency, and works well under pressure.
• Ability to foster a sense of professionalism and relationship building for self and team.
• Strong attention to detail.
• Ability to work a flexible schedule.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Drive initiatives to improve the quality of training provided at Convergys in all departments by evaluating and improving internal processes
• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Provide written and verbal feedback of trainer performance, based on personal observations and feedback from other internal and client sources
• Conduct on site audits of trainers during live situations
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints

Skills

Strong communication

Team leadership

Mentoring/Coaching

Detail oriented

Flexible schedule

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Convergys Philippines is seeking a Supervisor Training and Quality to support client programs by organizing classroom training and ensuring workforce readiness. The role focuses on building client and department relationships to reduce cost, improve performance, and drive revenue.

You will supervise trainers, conduct Train-the-Trainer sessions, coordinate with the Training Manager and Operations, and oversee schedule development, audits, and feedback.