Quality Training Supervisor & Coach

Concentrix Philippines; Quezon City; On-site; PHP 350,000 - 650,000; Full time

Job summary

Concentrix Philippines is seeking a Supv Training and Quality to lead classroom training initiatives across client programs and cultivate strong client and departmental relationships. The role focuses on improving training quality, evaluating trainer performance, and coordinating with Operations to align delivery with business goals.

The position involves supervising staff, conducting Train-the-Trainer sessions, and ensuring effective training workbooks and tools are in place.

Qualifications

• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
• Ability to mentor, coach and provide direction to a team of employees.
• Self-starter, sense of urgency, and works well under pressure.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
• Drive initiatives to improve the quality of training provided at Convergys in all departments by evaluating and improving internal processes.
• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants.
• Provide written and verbal feedback of trainer performance, based on personal observations and feedback from other internal and client sources.
• Conduct on site audits of trainers during live situations.
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints.

Job description

Concentrix Philippines is seeking a Supv Training and Quality to lead classroom training initiatives across client programs and cultivate strong client and departmental relationships. The role focuses on improving training quality, evaluating trainer performance, and coordinating with Operations to align delivery with business goals.

The position involves supervising staff, conducting Train-the-Trainer sessions, and ensuring effective training workbooks and tools are in place.