Training Supervisor — Develop Leaders & Programs

Concentrix Philippines; Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

Concentrix Philippines in Manila is seeking a Supervisor, Training to lead classroom training initiatives for client programs and workforce readiness. The role focuses on developing skilled trainers, scheduling sessions, and improving training effectiveness across the organization.

You will work closely with Training Managers, Operations, and Quality to ensure consistency, maintain training materials, and drive continual performance improvements aligned with business goals.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants.
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.

Job description

Concentrix Philippines in Manila is seeking a Supervisor, Training to lead classroom training initiatives for client programs and workforce readiness. The role focuses on developing skilled trainers, scheduling sessions, and improving training effectiveness across the organization.

You will work closely with Training Managers, Operations, and Quality to ensure consistency, maintain training materials, and drive continual performance improvements aligned with business goals.