Supervisor, Training

Concentrix Philippines; Manila; On-site; PHP 335,000 - 670,000; Full time

Job summary

Concentrix Philippines in Manila is seeking a Supervisor, Training to lead classroom training initiatives for client programs and workforce readiness. The role focuses on developing skilled trainers, scheduling sessions, and improving training effectiveness across the organization.

You will work closely with Training Managers, Operations, and Quality to ensure consistency, maintain training materials, and drive continual performance improvements aligned with business goals.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants.
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.

Job description

Job Title:

Supervisor, Training

Job Description

The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

• Develop a department of well-trained, competent professionals who continuously improve the
• organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Location:

PHL Manila - San Lazaro

Language Requirements:

Time Type:

Full time