Supervisor, Training

CNX; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

CNX in Manila is seeking a Supervisor, Training to oversee classroom training analysis, scheduling and implementation for client programs. The role aims to ensure superior workforce preparation, strengthening client and departmental relationships, reducing costs and driving performance improvements.

You will direct the Training department, coordinate with Training Managers, Operations, and other managers, and oversee development of training workbooks and tools to support the organization’s

Qualifications

• Develop a department of well-trained, competent professionals who continuously improve the organization.
• Conduct Train-the-Trainer sessions.
• Coordinate with Quality Supervisor and Operations on consistency issues.

Responsibilities

• Develop a department of well-trained, competent professionals who continuously improve the organization.
• Conduct Train-the-Trainer sessions.
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.

Skills

Train-the-Trainer

Scheduling

Client relationships

Cross-functional coordination

Job description

Job Title:

Supervisor, Training

Job Description

The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

• Develop a department of well-trained, competent professionals who continuously improve the
• organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Location:

PHL Manila - San Lazaro

Language Requirements:

Time Type:

Full time