Training & Quality Programs Manager

Concentrix Philippines; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Concentrix Philippines is seeking a Manager Training and Quality to oversee training and quality staff for contact center programs. The role drives staff performance, partners with program leadership and clients, and leads design and delivery of training and quality initiatives.

You'll manage new hire, continuing education, and program-specific training, set quality standards, determine staffing levels, and coach a team to improve processes and operational outcomes.

Qualifications

• Seven years of relevant experience with progressive management experience preferred.
• Excellent communication, written and verbal, with internal/external partners.
• Ability to organize priorities in a fast-paced environment and lead a team.

Responsibilities

• Manages staffing levels according to program requirements.
• Leads assessment, design and delivery of training and quality solutions.
• Acts as primary consultant for training and quality functions with program management.
• Develops partnerships with clients, operations, and recruiting.
• Coordinates with curriculum developers to provide learning solutions.
• Observes and mentors trainers to maximize skills and methodologies.

Skills

Staff leadership

Training design

Quality monitoring

Performance management

Client partnership

Project management

Mentoring

Education

Bachelor's Degree in related field

Job description

Concentrix Philippines is seeking a Manager Training and Quality to oversee training and quality staff for contact center programs. The role drives staff performance, partners with program leadership and clients, and leads design and delivery of training and quality initiatives.

You'll manage new hire, continuing education, and program-specific training, set quality standards, determine staffing levels, and coach a team to improve processes and operational outcomes.