Training Operations & Customer Care Specialist

Bespoke Outsource Services; Makati; Presencial; PHP 450 000 - 600 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Life insurance

Paid vacation

Sick leave

Annual appraisals

Financial assistance

13th-month pay

Company events

Resumo da oferta

Bespoke Outsource Services in Makati seeks a Training Coordinator to support customer care operations, coordinate training activities, and maintain accurate student and CRM records.

You will liaise with onshore teams, ensure SOA timelines, prepare daily reports, and handle CSQ tasks, while ensuring compliance and service delivery standards. The role offers competitive salary and benefits.

Qualificações

• Bachelor's degree preferred in business, admin, or related field.
• 2–3 years in customer service, admin, or training coordination.
• Strong written communication for professional inquiries.
• Experience with CRM systems and data accuracy.
• High attention to detail and organized workflow.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience in training or education environments is a plus.

Responsabilidades

• Support customer care operations and coordinate training activities.
• Maintain student records and CRM data accuracy.
• Handle client communications via email and coordinate with teams.
• Oversee national admin inbox and triage emails.
• Record outcomes and issue training certificates per competency.
• Coordinate with onshore teams to meet SOA timelines and metrics.
• Prepare daily reports on missing docs and SOAs.
• Perform CSQ-related tasks including eligibility checks and claim submissions.
• Provide backup support during peak periods.
• Ensure records are up to date.

Conhecimentos

Customer service

CRM software

Data entry

Written communication

Organizational skills

Attention to detail

Multitasking

Training coordination

Formação académica

Bachelor's degree in Business Administration or related field

Ferramentas

CRM systems

Descrição da oferta de emprego

Bespoke Outsource Services in Makati seeks a Training Coordinator to support customer care operations, coordinate training activities, and maintain accurate student and CRM records.

You will liaise with onshore teams, ensure SOA timelines, prepare daily reports, and handle CSQ tasks, while ensuring compliance and service delivery standards. The role offers competitive salary and benefits.