Customer Service Pro: Training, Growth & Flexible Hours

StaffSmart Outsourcing; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health & wellness benefits

Professional development programs

Mentors & supervisors

Recognition programs

Flexible scheduling

Job summary

StaffSmart Outsourcing in Makati seeks enthusiastic Customer Service Representatives for a full-time role. No prior BPO experience is required as comprehensive training and support are provided to successful candidates.

Responsibilities include handling inquiries, providing professional answers, resolving issues, processing transactions, and documenting interactions with accuracy. A customer-focused, empathetic mindset and strong communication skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy when dealing with diverse customers.
• Problem-solving mindset with the ability to find solutions.
• Proficiency in using computer systems and basic software applications.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve issues efficiently while maintaining a positive demeanour.
• Process transactions, orders, and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, quality standards and brand guidelines.

Skills

Communication

Active listening

Empathy

Problem solving

Tech proficiency

Education

High school diploma

Tools

Basic software

Job description

StaffSmart Outsourcing in Makati seeks enthusiastic Customer Service Representatives for a full-time role. No prior BPO experience is required as comprehensive training and support are provided to successful candidates.

Responsibilities include handling inquiries, providing professional answers, resolving issues, processing transactions, and documenting interactions with accuracy. A customer-focused, empathetic mindset and strong communication skills are essential for success.