Training Operations & Admin Coordinator

SYSGEN RPO; Philippines; On-site; PHP 180,000 - 360,000; Full time

Job summary

SYSGEN RPO is seeking an organised Administration Assistant - Business Support Coordinator to join our Managed Training Services team in Philippines. You will manage training bookings, learner records, logistics, and invoicing, ensuring accuracy across systems.

The ideal candidate will have experience in transactional processing, data entry, and MS Office, with strong English communication and the ability to handle high volumes while meeting deadlines.

Qualifications

• Extensive experience in administrative support and data entry.
• Ability to process high volumes of transactions accurately.
• Proficiency with Excel and Outlook in daily tasks.
• Excellent written and verbal English communication.
• Strong organization and problem-solving skills.
• Ability to work across multiple systems and meet deadlines.

Responsibilities

• Process training bookings, enrollments, transfers, cancellations, substitutions, and waitlists.
• Maintain accurate learner, course, vendor, attendance, and training completion records.
• Update training schedules, course information, and pricing across learning management systems and client platforms.
• Prepare purchase orders and reconcile invoices against approved bookings, pricing, and supporting documents.
• Identify billing discrepancies and coordinate their resolution.
• Coordinate training venues, trainer schedules, learning materials, equipment, and travel arrangements as needed.
• Send booking confirmations, joining instructions, and training updates.
• Respond to learner, vendor, and client enquiries through email and telephone.
• Support reporting, data quality checks, audits, and process improvements.
• Meet agreed deadlines, service levels, and accuracy targets.

Skills

Administrative support

Transaction processing

Data entry

Back-office operations

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office

Job description

SYSGEN RPO is seeking an organised Administration Assistant - Business Support Coordinator to join our Managed Training Services team in Philippines. You will manage training bookings, learner records, logistics, and invoicing, ensuring accuracy across systems.

The ideal candidate will have experience in transactional processing, data entry, and MS Office, with strong English communication and the ability to handle high volumes while meeting deadlines.