Client Success & Scheduling Specialist

Bespoke Outsource Services; Makati; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid vacation

Sick leave

Job summary

Bespoke Outsource Services is seeking a skilled customer service coordinator in the Philippines to manage inquiries, intake, scheduling, and follow-ups. You will handle inbound/outbound calls, capture accurate details, and ensure bookings are completed efficiently.

The role requires strong English communication, data accuracy, and the ability to manage multiple enquiries with persistence. Training on internal systems will be provided to support smooth service delivery.

Qualifications

• Minimum 2-3 years' experience in customer service, scheduling coordination, call handling, or administrative support.

Responsibilities

• Handle inbound customer enquiries and bookings.
• Capture customer, job, and service details using intake forms and systems.
• Gather service requirements, customer details, measurements, and billing info where applicable.
• Clarify missing information and ensure accurate recording.
• Coordinate enquiries and service requests, including scheduling/confirming appointments.

Skills

Customer service

Scheduling coordination

Call handling

Data entry

English communication

Tools

ServiceTitan CRM

Clarity phone system

Job description

Bespoke Outsource Services is seeking a skilled customer service coordinator in the Philippines to manage inquiries, intake, scheduling, and follow-ups. You will handle inbound/outbound calls, capture accurate details, and ensure bookings are completed efficiently.

The role requires strong English communication, data accuracy, and the ability to manage multiple enquiries with persistence. Training on internal systems will be provided to support smooth service delivery.