Customer Service Team Lead — Training & KPI Focus

Work-1 Manpower Recruitment Services; Philippines; On-site; PHP 391,000 - 558,000; Full time

Job summary

Work-1 Manpower Recruitment Services in Makati is seeking a Customer Service Team Lead to oversee daily operations and drive service excellence. The role focuses on coaching staff, handling escalations, and measuring KPIs, with collaboration across departments to improve customer experience.

On-site office with standard hours and a Diploma is required, along with 0–2 years of experience. The position offers an opportunity to mentor a dynamic team and contribute to service delivery improvements

Qualifications

• Diploma in a relevant field.
• 0–2 years of experience.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving abilities.

Responsibilities

• Oversee daily operations of the customer service team.
• Train, mentor, and develop team members.
• Handle escalated customer inquiries and resolve issues promptly.
• Establish and monitor KPIs to track team performance.
• Collaborate with other departments to improve service delivery.

Skills

Communication

Interpersonal skills

Education

Diploma in a relevant field

Job description

Work-1 Manpower Recruitment Services in Makati is seeking a Customer Service Team Lead to oversee daily operations and drive service excellence. The role focuses on coaching staff, handling escalations, and measuring KPIs, with collaboration across departments to improve customer experience.

On-site office with standard hours and a Diploma is required, along with 0–2 years of experience. The position offers an opportunity to mentor a dynamic team and contribute to service delivery improvements