Training Officer

Pages Holdings, Inc.; Cebu City; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Medical insurance

Accident insurance

SSS/PhilHealth/Pag-IBIG

Dining discounts

Leadership training

Career development

Career growth

Job summary

Pages Holdings, Inc. is seeking a Training Officer to develop people, strengthen service excellence, and improve sales and operations across Cebu branches.

The ideal candidate will have 2–3 years in training or customer service within hospitality or food retail, with strong English and local language skills, and willingness to travel.

This role offers competitive compensation and opportunities for career growth within Pages Food Group.

Qualifications

• Bachelor’s degree in HR, Psychology, Hospitality Management, Business Administration, Restaurant Management, or related field.
• 2–3 years of experience in Training, Customer Service, Restaurant, Hospitality, or Food Retail.
• Restaurant operations or multi-branch experience preferred.

Responsibilities

• Develop people and strengthen service excellence across all branches.
• Train Service Crew, Dining Staff, Cashiers, Kitchen Staff, Supervisors, and Managers.
• Create simple training modules, SOPs, checklists, and evaluations.
• Conduct onboarding, OJT, refresher training, coaching, and competency assessments.
• Travel to different branches for training.

Skills

Customer service training

Service excellence

Coaching & mentoring

Training needs analysis

Onboarding & OJT

Competency assessment

Training module design

SOPs & checklists

MS Office / Google Workspace

Branch travel for training

Education

Bachelor’s degree in HR/Management/related field

Job description

Pages Holdings, Inc.

is looking for a TRAINING OFFICER

Area of Assignment: Cebu

KEY PROFILE

A customer-service-driven Training Officer who can develop people, strengthen service excellence, improve sales and operational performance, promote food safety practices, and ensure a consistent customer experience across all branches.

QUALIFICATIONS

Education

• Bachelor’s degree in HR, Psychology, Hospitality Management, Business Administration, Restaurant Management, or related field.

Experience

• 2–3 years of experience in Training, Customer Service, Restaurant, Hospitality, or Food Retail.
• Restaurant operations or multi-branch experience preferred.

Customer Service – Core Requirement

• Strong background in Customer Service and Service Excellence Training.
• Knowledge of customer satisfaction, complaint handling, service recovery, and service standards.
• Able to train proper greeting, order accuracy, product knowledge, suggestive selling, upselling, speed of service, and professional customer handling.
• Able to conduct service coaching, role-playing, observation, and competency assessment.

Training & Operations

• Skilled in onboarding, OJT, refresher training, coaching, and competency assessment.
• Able to create simple and practical training modules, SOPs, checklists, and evaluations.
• Knowledge of restaurant operations and service procedures.
• Basic knowledge of food safety, sanitation, personal hygiene, GMP, and proper food handling.
• Able to train Service Crew, Dining Staff, Cashiers, Kitchen Staff, Supervisors, and Managers.

Leadership & Communication

• Excellent presentation, facilitation, coaching, and communication skills.
• Able to motivate employees and correct service gaps professionally.
• Good command of English, Filipino, and Cebuano.
• Willing to travel to different branches for training.

Technical Skills

• Proficient in MS Office/Google Workspace and presentation tools.
• Able to prepare training reports, evaluations, competency records, and training plans.

Compensation and Benefits

• Competitive salary package
• In-house medical insurance
• Accident insurance
• Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG)
• Employee dining discounts
• Leadership training and career development opportunities
• Opportunities for career growth within the Pages Food Group