Training Manager

Temu; Pasig; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Temu is seeking a highly motivated Talent Acquisition Specialist to join our team in Metro Manila. This role focuses on driving performance and talent development for training leads and trainers within assigned programs, while coordinating with operations for scheduling and resource management.

The successful candidate will have strong leadership, client-facing experience, and a solid grasp of adult-learning principles, QA methodologies, and data-driven training needs analysis.

Qualifications

• Bachelor's degree preferred.
• 8+ years of working experience in related field required.
• Proven leadership experience managing multi-disciplinary or global teams.
• Client-facing experience, track record of rolling out internal & external training programs.
• Solid knowledge of adult-learning principles and QA methodologies.
• Strong data literacy; translate quality metrics into actionable training-needs assessment.
• Thrive in fast-paced, customer-centric environment.
• Excellent facilitation, communication and project-management skills; identify and resolve performance gaps pro-actively.
• Fluent in written and spoken English.

Responsibilities

• Drive performance and talent development for Training Leads and Trainers within assigned programs.
• Ensure accuracy & timeliness of program-level metrics: CSAT, QA, AHT, throughput.
• Manage structured new-hire handover and consistent nesting-framework implementation.
• Coordinate with Operation and Workforce Management Teams for training scheduling and resource pull-outs.
• Monitor trainer utilization rate and proficiency scores.

Skills

Leadership

Client facing

Facilitation

Project management

Communication

English fluency

Data literacy

Training needs analysis

Adult learning principles

Education

Bachelor's degree

Job description

Temu is seeking a highly motivated and experienced Talent Acquisition Specialist to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

• 1.Drive performance and talent development for Training Leads and Trainers within assigned programs.
• 2.2.Ensure accuracy & timeliness of program‑level metrics: Customer Satisfaction (CSAT), Quality Assurance (QA), Average Handle Time (AHT), throughput.
• 3. Manage structured new‑hire handover and consistent nesting‑framework implementation.
• 4.Coordinate with Operation and Workforce Management Teams for training scheduling and resource pull‑outs.
• 5.Monitor trainer utilization rate and proficiency scores.

• 1.Bachelor's Degree preferred.
• 2.Minimum 8 years of working experience in the related field is required for this position.
• 3.Proven leadership experience managing multi‑disciplinary or global teams.
• 4.Client‑facing experience, track record of rolling out internal & external training programs.
• 5.Solid knowledge of adult‑learning principles and QA methodologies.
• 6.Strong data literacy; translate quality metrics into actionable training‑needs assessment.
• 7.Thrive in fast‑paced, customer‑centric environment.
• 8.Excellent facilitation, communication and project‑management skills; identify and resolve performance gaps pro‑actively.
• 9.Fluent in written and spoken English.