Senior Training Manager

VXI Global Solutions; Pampanga; On-site; PHP 670,000 - 1,228,000; Full time

Job summary

VXI Global Solutions in Pampanga is seeking a dynamic Training Manager to lead a Training Department, mentor staff, and resolve customer issues. The role focuses on building a high-performing team that delivers timely training across functions.

Responsibilities include analyzing, designing, and developing training for new-hire and refresher programs, coordinating with managers across locations, setting standards, creating templates, and ensuring effective delivery and continuous improvement.

Qualifications

• Bachelor’s degree with 5–10 years training experience in the BPO industry.
• Experience in training handling Telco program.

Responsibilities

• Lead a dynamic Training Department and provide leadership, mentoring and issue resolution.
• Spearhead analysis, design, and development for new-hire, refresher and staff development training.
• Collaborate with managers, support, and mentor trainers across locations.
• Assign resources, set timelines, and track projects and schedules.
• Set and maintain training standards; approve materials and templates; ensure timely delivery.
• Act as process analyst to identify efficiency gains and drive quality initiatives.
• Coordinate with Human Resources, Operations, and Marketing for continuous feedback on competencies and processes.

Skills

Leadership

Mentoring

Project management

Analytical thinking

Communication

Collaboration

Education

Bachelor’s degree in relevant field

Job description

The purpose of the position is to successfully manage a dynamic Training Department; provide leadership, mentoring and customer issue resolution. Develop and manage a team that maintains positive customer relations, coordinates with various functions within the company to ensure Training-related requests are handled appropriately, and in a timely manner.

• Spearheads analysis, design, and development initiatives related to the new-hire, refresher, and staff development training needs of Account Associates; recommend appropriate learning and job support solutions.
• Collaborates with manager, support, and mentor the company’s trainers across locations.
• Assigns resources; sets timelines and deadlines; tracks projects and schedules
• Sets and maintains training standards
• Manages the creation and maintenance of all training templates.
• Assures communication among all parties
• Approves learning and support materials as appropriate; sets forth a document review cycle and methodology
• Provides expertise and support related to instructional/informational design and development, appropriate content treatment and media, and effective delivery strategies.
• Leads the streamlining of current reference material and documentation; identify the need for new job aids, etc.
• Acts as process analyst by identifying efficiency gains driven by quality initiatives.
• Collaborates with the management, Human Resources, Operations, and Marketing to provide for a continuous feedback loop related to desired competencies, entry requisites, work processes, etc.

Requirements:

• Bachelor’s degree with a minimum of 5-10 years Training related experience in the BPO industry
• At least 3-5 years experience in Managerial capacity
• Must have experience in Training handling Telco program
• Strong analytical, problem-solving and decision-making skills
• Experience in handling multi program and multi sites is an advantage/preferred