Training & Development Partner: Elevate Frontline Performance

Qualfon Philippines; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Qualfon Philippines is hiring for a Partner, Training and Development: Upskilling and Enablement role in Cebu City. You will lead the design, execution, and support of training initiatives influencing frontline customer service performance and client outcomes.

You will collaborate with on-site and remote teams, develop train-the-trainer content, and ensure access to up-to-date materials and resources. Strong communication in English and the ability to thrive in a fast-paced environment are

Qualifications

• Experience designing and executing training programs for large teams.
• Ability to assess training impact and iterate on content.
• Proven ability to work with remote teams and maintain engagement.

Responsibilities

• Create, execute and support training initiatives for client organizations.
• Develop train-the-trainer materials and videos for scalable learning.
• Collaborate with leadership to align curriculum with client standards and performance goals.

Skills

Curriculum design

Training delivery

Stakeholder management

Remote training tools

English communication

Education

Bachelor’s degree

4+ years relevant experience

Tools

Adobe Experience

G Suite

Microsoft Office

Job description

Qualfon Philippines is hiring for a Partner, Training and Development: Upskilling and Enablement role in Cebu City. You will lead the design, execution, and support of training initiatives influencing frontline customer service performance and client outcomes.

You will collaborate with on-site and remote teams, develop train-the-trainer content, and ensure access to up-to-date materials and resources. Strong communication in English and the ability to thrive in a fast-paced environment are