Customer Support Specialist — Training & Growth Path

Qualfon; Manila; On-site; PHP 615,006 - 922,509; Full time

Job summary

Qualfon is seeking customer service representatives in Manila, Philippines. The role involves addressing customer inquiries through calls, emails, or chats, ensuring satisfaction by resolving issues promptly and accurately.

Must be at least a high school graduate with strong English communication skills and proficiency in MS Office. Training is provided, making this opportunity ideal for candidates looking to develop their customer service skills.

Qualifications

• Good English communication skills (verbal and written).
• Basic knowledge in computer navigation and MS Office applications.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Resolve product or service problems by understanding the customer’s issues.
• Provide exceptional customer service experience.
• Create accurate records of every customer transaction.

Skills

Effective communication skills

Computer navigation skills

Customer service orientation

Active listening Skills

Problem solving Skills

Technology skills

Education

At least Sr. High School graduate

Job description

Qualfon is seeking customer service representatives in Manila, Philippines. The role involves addressing customer inquiries through calls, emails, or chats, ensuring satisfaction by resolving issues promptly and accurately.

Must be at least a high school graduate with strong English communication skills and proficiency in MS Office. Training is provided, making this opportunity ideal for candidates looking to develop their customer service skills.