Call Center Training Specialist I

Qualfon; Pajo; On-site; PHP 279,000 - 390,600; Full time

Job summary

Qualfon, located in Cebu, Philippines, is seeking a Training Specialist to deliver training programs to new hires and provide coaching to improve performance. This role requires a college degree and between 6 months to 1 year of experience in training and development, ideally within a call center environment.

The ideal candidate will possess strong competencies in data management, presentation skills, and effective communication. A collaborative approach is essential as the role involves monitoring agent performance and acting as a subject-matter expert.

Qualifications

• College graduate in any field or equivalent.
• Minimum of 6 months to 1 year of work experience in training and development, preferably in a call center setting.

Responsibilities

• Delivers training program to new hires prior to endorsement to nesting.
• Provides coaching on specific areas of the trainee.
• Monitors agent performance as a collaborative effort with the assigned mentor.
• Acts as a subject-matter expert (SME) on a specific area of support.

Skills

Data Management

Training, Teaching & Instructing

Presentation Skills

Coaching, Counseling & Mentoring

Communication

Education

Bachelor’s Degree

Job description

Qualfon, located in Cebu, Philippines, is seeking a Training Specialist to deliver training programs to new hires and provide coaching to improve performance. This role requires a college degree and between 6 months to 1 year of experience in training and development, ideally within a call center environment.

The ideal candidate will possess strong competencies in data management, presentation skills, and effective communication. A collaborative approach is essential as the role involves monitoring agent performance and acting as a subject-matter expert.