Campaign Training & QA Specialist: Elevate Performance

FGC+; Murcia; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay with incentives

25 days annual paid leave

13th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills training for development

Job summary

FGC+ in the Philippines invites a Campaign Training and Quality Specialist to drive onboarding, upskilling, QA calibration, and campaign ownership across multiple accounts. You will partner with Operations, SMEs, and clients to close training gaps and improve performance.

The role requires 2+ years in training, strong facilitation and data‑driven analysis, and proficiency in MS Office. Office-based position at Bacolod area with competitive compensation.

Qualifications

• 2+ years of training experience, preferably in BPO/outsourcing.
• Experience in Quality Assurance and performance evaluation.
• Strong understanding of operations and end-to-end campaign workflows.
• Strong facilitation, communication, and presentation skills.
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).
• Ability to manage multiple campaigns and priorities effectively.
• Strong collaboration skills with Operations and cross-functional teams.
• Detail-oriented, organized, and data-driven mindset.
• Demonstrates initiative, ownership, and continuous improvement mindset.
• Positive attitude and strong interpersonal skills.
• Familiarity with interactive and adult learning methodologies.

Responsibilities

• Deliver onboarding, upskilling, cross-training, and refresher sessions aligned with operational KPIs.
• Identify training needs and performance gaps using QA results, operational data, and stakeholder feedback.
• Develop and maintain training materials, manuals, job aids, and knowledge bases per campaign.
• Assist with QA calibration and monitoring to identify training gaps and provide actionable recommendations.
• Support Operations by addressing performance trends, risks, and quality issues.
• Collaborate with Operations Managers, Team Leads, SMEs, and clients to ensure campaign success.
• Track training effectiveness and follow up on improvement plans.
• Manage multiple campaigns efficiently while adapting to changes and updates.

Skills

Training

Quality Assurance

Operations workflows

Presentation skills

MS Office

Cross-functional collaboration

Data-driven

Tools

MS Office

Job description

FGC+ in the Philippines invites a Campaign Training and Quality Specialist to drive onboarding, upskilling, QA calibration, and campaign ownership across multiple accounts. You will partner with Operations, SMEs, and clients to close training gaps and improve performance.

The role requires 2+ years in training, strong facilitation and data‑driven analysis, and proficiency in MS Office. Office-based position at Bacolod area with competitive compensation.