Trainer

Gratitude Philippines.; Quezon City; On-site; PHP 414,348 - 496,307; Full time

Job summary

A leading training organization is looking for a Trainer to join their team onsite in Quezon City. The ideal candidate will have a Bachelor's degree and 2-4 years of experience in US or UK banking operations, particularly in training roles. Responsibilities include conducting training, managing courses, auditing performance, and ensuring compliance with regulations. This position offers a competitive salary of up to 40,800 PHP, with a joining bonus of 40K PHP.

Qualifications

• 2-4 years' work experience in US/UK banking operations and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Good to have: Exposure to US or UK banking industry, preferably with underwriting and payouts experience.

Responsibilities

• Conduct New Hire Training ensuring strong process, product, and compliance knowledge.
• Manage training batches ensuring engagement and effective delivery.
• Provide structured coaching and feedback during training and OJT.
• Audit agent cases and provide documented gap analysis.
• Maintain training records, reports, and performance analysis for continuous improvement.

Skills

Training methodologies

Communication skills

Coaching skills

Education

Bachelor's Degree

Job description

On-site - Quezon 1-3 Yrs Exp Bachelor Full-time

Job Description

Job Title: Trainer

Work Set Up: 100% Onsite at Eton Centris, Quezon City

Salary: Up to 40,800 package depending on experience

Joining Bonus of 40K

Key Responsibilities:

• Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
• Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
• Provide structured coaching and feedback during training and OJT
• Audit agent cases using prescribed audit sheets and provide documented gap analysis
• Attend weekly calibration sessions with client/internal stakeholders
• Conduct assessments (tests, practical evaluations) to measure trainee performance
• Maintain training records, reports, and performance analysis for continuous improvement
• Perform Training Needs Identification (TNI) and conduct refresher sessions based on audit findings
• Track and analyze performance metrics and trends
• Ensure compliance with regulatory, operational, and internal policy updates
• Participate in case reviews, meetings, and process updates
• Communicate trends, challenges, and process gaps to Team Leaders/Managers
• Process transactions periodically to maintain operational competency
• Maintain certification (TTT) and stay updated with new product/process changes
• Motivate and support associates through structured career development guidance

Qualifications:

• Bachelor's Degree
• 2-4 years' work experience in US/UK banking operations and training in a call center or shared services environment
• Basic understanding of training methodologies applied on virtual and F2F instructor‑led classes
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to US or UK banking industry, preferably with underwriting and payouts experience.