Assistant Training Manager (Banking Domain) | Makati | Onsite

TASQ Staffing Solutions; Makati; On-site; PHP 446,400 - 558,000; Full time

Job summary

A recruitment agency is seeking an Assistant Training Manager in Makati, Philippines. The ideal candidate has at least 2 to 3 years of BPO experience, strong communication skills, and a Bachelor's degree. Responsibilities include identifying training needs, monitoring program effectiveness, and aligning training with business goals. Advanced Microsoft Office skills are essential. This is an onsite position with a graveyard shift.

Qualifications

• At least 2 to 3 years of BPO experience as an Assistant Training Manager or equivalent in the Banking Domain.
• C1 and above language profile.
• Strong understanding of adult learning principles and various training methodologies.

Responsibilities

• Expertise in identifying training needs through various methods.
• Ability to monitor and evaluate the effectiveness of training programs, measure ROI.
• Understanding of how training impacts quality and performance metrics.

Skills

Strong verbal and written communication skills

Stakeholder management

Coaching and mentoring

Education

Graduate of a Bachelors Degree

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Overview

Work Setup: Onsite (Makati)

Shift: Graveyard (GY)

Account: Training Banking Domain (Insurance and Mortgage)

Start Date: ASAP

Requirements

• At least 2 to3 years of BPO experience as an Assistant Training Manager or equivalent in the Banking Domain (Insurance and Mortgage)


• Graduate of a Bachelors Degree


• C1 and above language profile


• Strong understanding of adult learning principles and various training methodologies


• Certifications in training and development are a plus

Communication & Interpersonal Skills

• Strong verbal and written communication skills


• Stakeholder management


• Coaching and mentoring

Core Domain Knowledge

• Understanding of BFSI (Banking, Financial Services, and Insurance) products and services

Training Needs Analysis

• Expertise in identifying training needs through various methods


• Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data-driven improvements

Quality Assurance (QA) & Performance Management

• Understanding of how training impacts quality and performance metrics


• Ability to work with QA and operations teams to align training with business goals and compliance standards

Technical Skills

• Advanced Microsoft Office skills (Excel, PowerPoint)