Trainer – US Treasury Process

Gratitude Philippines; Taguig; On-site; PHP 558,000 - 837,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Equity Incentive Plan

Performance Bonus

Health & Wellness Insurance

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading training organization in Metro Manila is seeking a Trainer for the US Treasury Process. This role involves designing and delivering training programs, ensuring compliance, and providing continuous coaching to enhance employee performance. The ideal candidate should have 3-6 years of experience in training or operations within the banking sector. A strong focus on quality metrics and stakeholder management is essential. This position requires working full-time on-site in Taguig City.

Qualifications

• 3-6 years’ experience in Training, QA, or Operations within Banking or Treasury.
• Strong analytical and decision-making skills.
• Excellent communication and presentation skills.

Responsibilities

• Design and deliver new hire and refresher training programs.
• Conduct call monitoring and audits to ensure quality.
• Provide continuous coaching and performance feedback.

Skills

Strong English communication and presentation skills

Strong analytical skills

Critical listening

Decision-making skills

Excellent time management

Stakeholder management

Customer-focused mindset

Compliance-driven mindset

Education

Graduate in any discipline

Job description

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Work Setup: 100% Onsite

Salary Range: PHP 50,000 – PHP 75,000 (all-in package, depending on experience)

Job Summary

The Trainer – US Treasury Process will design, develop, and deliver training programs aligned with bank SOPs and adult learning principles. This role owns quality metrics, call auditing, performance coaching, and compliance to ensure high operational standards within the US Treasury function.

Key Responsibilities

• Training Design & Delivery
• Design and deliver new hire, cross-skill, and refresher training programs
• Develop structured training plans aligned with US Treasury SOPs
• Facilitate onsite and virtual classroom sessions
• Conduct scenario-based, case-based learning, and simulations
• Administer assessments, certifications, and knowledge checks

Quality, Compliance & Calibration

• Own Quality Scores, Compliance Scores, and Repeat Error metrics
• Conduct call monitoring, call audits, and calibration sessions
• Ensure adherence to regulatory, compliance, and quality standards

Coaching & Performance Development

• Provide continuous coaching and performance feedback
• Conduct team briefings, coaching huddles, and performance discussions
• Partner with Operations to improve productivity and quality metrics

Reporting & Stakeholder Management

• Maintain training MIS, scorecards, and performance reports
• Conduct weekly, monthly, and quarterly business reviews
• Participate in calibration calls and stakeholder meetings

Qualifications

• Graduate in any discipline
• 3–6 years’ experience in Training, QA, or Operations within Banking or Treasury
• Strong English communication and presentation skills
• Strong analytical, critical listening, and decision-making skills
• Excellent time management and stakeholder management skills
• Customer-focused and compliance-driven mindset

Willing to work full onsite in BGC, Taguig City