US Banking Process Trainer — Onsite Night Shifts

Recruitify_HR; Taguig; On-site; PHP 502,200 - 725,400; Full time

Job summary

Recruitify_HR is seeking a Trainer for the US Bank Process based in Taguig City. The role involves delivering comprehensive training for new and existing associates, focusing on compliance, productivity, and service excellence. Candidates must possess a graduate degree and a minimum of 5 years' experience in training within the banking or financial services sector. The position requires strong facilitation, coaching, and analytical skills, as well as a willingness to work night shifts. Competitive salary of PHP 45,000 to PHP 65,000 depending on experience.

Qualifications

• Minimum 5 years of experience as Trainer / Quality Analyst / SME in US Banking or Financial Services.
• Strong knowledge of QA, Call Auditing, TNA, and Training Metrics.
• Excellent communication, coaching, and facilitation skills.

Responsibilities

• Deliver new hire training for US Banking / Financial Services processes.
• Conduct call audits, quality evaluations, and error analysis.
• Ensure adherence to QA frameworks, Testing, TNA, and Automation standards.

Skills

Training facilitation

Coaching

Quality evaluation

Content development

Stakeholder coordination

Advanced MS Excel

Analytical skills

Education

Graduate in any discipline

Tools

MS Office

Job description

Recruitify_HR is seeking a Trainer for the US Bank Process based in Taguig City. The role involves delivering comprehensive training for new and existing associates, focusing on compliance, productivity, and service excellence. Candidates must possess a graduate degree and a minimum of 5 years' experience in training within the banking or financial services sector. The position requires strong facilitation, coaching, and analytical skills, as well as a willingness to work night shifts. Competitive salary of PHP 45,000 to PHP 65,000 depending on experience.