Trainer – US Treasury Process

Recruitify_HR; Taguig; On-site; PHP 558,000 - 837,000; Full time

Job summary

A prominent HR consulting firm is looking for a Trainer for the US Treasury Process based in BGC, Taguig City. The role involves designing and delivering training aligned with bank standards and coaching team members to enhance performance. Candidates must have at least 3 years of experience in training or banking operations, along with strong communication and analytical skills. The position requires full onsite work. Competitive salary offered ranges from PHP 50,000 to PHP 75,000 depending on experience.

Qualifications

• At least 3 years of experience in Training, QA, or Operations within Banking or Treasury.
• Ability to design and deliver training programs.

Responsibilities

• Design and deliver training programs for new hires and cross-skilling.
• Conduct call monitoring and compliance assessments.
• Provide coaching and feedback to team members.

Skills

Strong English communication skills

Analytical skills

Critical listening skills

Time management skills

Stakeholder management skills

Customer-focused mindset

Education

Graduate in any discipline

Job description

Location: BGC, Taguig City
Work Setup: 100% Onsite
Salary Range: PHP 50,000 - PHP 75,000 (all-in package, depending on experience)

Job Summary

The Trainer US Treasury Process will design, develop, and deliver training programs aligned with bank SOPs and adult learning principles. This role owns quality metrics, call auditing, performance coaching, and compliance to ensure high operational standards within the US Treasury function.

Key Responsibilities

• Design and deliver new hire, cross-skill, and refresher training programs
• Develop structured training plans aligned with US Treasury SOPs
• Facilitate onsite and virtual classroom sessions
• Conduct scenario-based, case-based learning, and simulations
• Administer assessments, certifications, and knowledge checks

Quality, Compliance & Calibration

• Own Quality Scores, Compliance Scores, and Repeat Error metrics
• Conduct call monitoring, call audits, and calibration sessions
• Ensure adherence to regulatory, compliance, and quality standards

Coaching & Performance Development

• Provide continuous coaching and performance feedback
• Conduct team briefings, coaching huddles, and performance discussions
• Partner with Operations to improve productivity and quality metrics

Reporting & Stakeholder Management

• Maintain training MIS, scorecards, and performance reports
• Conduct weekly, monthly, and quarterly business reviews
• Participate in calibration calls and stakeholder meetings

Qualifications

• Graduate in any discipline
• 36 years experience in Training, QA, or Operations within Banking or Treasury
• Strong English communication and presentation skills
• Strong analytical, critical listening, and decision-making skills
• Excellent time management and stakeholder management skills
• Customer-focused and compliance-driven mindset

Willing to work full onsite in BGC, Taguig City