BPO Trainer

Proselect Management Inc; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A dynamic consultancy firm in Quezon City is looking for an experienced Trainer specializing in US/UK banking operations. This role involves designing and delivering training programs to prepare employees for operational readiness. A successful candidate will have 2–4 years of relevant experience and strong facilitation and coaching skills. The position operates onsite, focusing on both virtual and face-to-face learning methods to ensure compliance and effectiveness in training programs.

Qualifications

• 2–4 years of work experience in US/UK banking operations and training in a call center environment.
• 2–4 years of contact center experience in the banking industry.
• Basic understanding of training methodologies for virtual and face‑to‑face delivery.

Responsibilities

• Conduct onboarding and refresher training programs for US/UK banking operations.
• Deliver virtual and instructor‑led classroom training sessions.
• Provide structured coaching, feedback, and performance support to employees.
• Develop training materials, guides, and assessments aligned with business processes.
• Support quality and operational initiatives for continuous improvement.

Skills

Training methodologies

Communication skills

Coaching skills

Facilitation skills

Quality methodologies (Six Sigma / Lean / Kaizen)

Education

Bachelor’s Degree

Job description

Job Title: Trainer (US/UK Operations)

Location: Onsite, Eton Centris, Quezon City

Schedule: Shifting (UK Time)

Education Requirement: Bachelor’s Degree

Job Summary:

We are seeking an experienced Banking Trainer with a strong background in US/UK banking operations within a call center or shared services environment. The role focuses on designing, delivering, and coaching employees through both virtual and face‑to‑face training programs to ensure operational readiness and compliance.

Key Responsibilities:

• Conduct onboarding and refresher training programs for US/UK banking operations
• Deliver virtual and instructor‑led classroom training sessions
• Provide structured coaching, feedback, and performance support to employees
• Develop training materials, guides, and assessments aligned with business processes
• Support quality and operational initiatives to drive continuous improvement
• Collaborate with Operations and Quality teams to ensure training effectiveness

Qualifications:

• 2–4 years of work experience in US/UK banking operations and training in a call center or shared services environment
• 2–4 years of contact center experience in the banking industry
• Basic understanding of training methodologies for virtual and face‑to‑face delivery
• Strong communication, facilitation, and coaching skills
• Basic understanding of quality methodologies such as Six Sigma, Lean, or Kaizen

Preferred Qualifications:

• Exposure to US or UK banking industry
• Experience in underwriting and payouts