Onsite US Bank Process Trainer & Coach (Night Shift)

Gratitude Philippines; Taguig; On-site; PHP 502,200 - 725,400; Full time

Job summary

A leading training provider in the Philippines is seeking a Trainer for US Bank Process to facilitate training for new hires and existing associates in US banking operations. The role includes extensive responsibilities in coaching, quality management, and stakeholder support to ensure compliance and service excellence. Suitable candidates must possess a degree, 2–5 years’ experience in banking or financial services, and be willing to work onsite in Taguig. Salary ranges from PHP 45,000 to PHP 65,000 based on experience.

Qualifications

• 2–5 years’ experience as Trainer / Quality Analyst / SME in US Banking or Financial Services.
• Strong knowledge of QA, Call Auditing, TNA, and Training Metrics.
• Willing to work night shifts and staggered schedules.

Responsibilities

• Deliver training for US Banking / Financial Services processes.
• Conduct call audits and quality evaluations.
• Act as support SPOC for audits and compliance.

Skills

Strong analytical and problem-solving abilities

Excellent communication skills

Coaching and facilitation skills

Advanced MS Excel skills

Knowledge of QA and Call Auditing

Education

Graduate in any discipline

Tools

MS Office

Job description

A leading training provider in the Philippines is seeking a Trainer for US Bank Process to facilitate training for new hires and existing associates in US banking operations. The role includes extensive responsibilities in coaching, quality management, and stakeholder support to ensure compliance and service excellence. Suitable candidates must possess a degree, 2–5 years’ experience in banking or financial services, and be willing to work onsite in Taguig. Salary ranges from PHP 45,000 to PHP 65,000 based on experience.