Trainer - SM Sta. Rosa, Laguna

Afni, Inc.; Laguna; On-site; PHP 223,000 - 335,000; Full time

Job summary

Afni, Inc. in the Philippines seeks a training instructor to deliver training to existing and newly hired employees, upholding company and client expectations and fostering a welcoming environment that enables learners to reach their potential.

The role includes planning and delivering instruction, promoting knowledge transfer, assessing learning outcomes, and mentoring apprentice instructors within a fast-paced BPO setting.

Qualifications

• Minimum 1 year of work experience in a similar role within a BPO.
• On-site work required at SM City Sta. Rosa.
• Must be able to work graveyard shift.
• Excellent verbal and written communication to analyze, interpret, and address training needs.
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment.
• Ability to adapt quickly to changing business needs and processes.

Responsibilities

• Deliver training and instruction to engage and stimulate employees to promote transfer of knowledge and application of skills.
• Promote retention through effective questioning, presentation, and facilitation, with feedback and coaching to enhance performance.
• Provide and manage an environment that fosters trust, learning, and performance during instruction.
• Plan and prepare instruction with appropriate methods and materials for specific learning modes.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.
• Mentor and coach apprentice instructors, train newly assigned instructors, and coordinate training activities including operation, quality, and HR presentations.

Skills

Verbal communication

Written communication

Training needs analysis

Adaptability

Time management

BPO training

Tools

MS Office

Tableau

Job description

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.
• Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction, making sure that appropriate instructional methods and materials are used for specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.
• Mentor and coach apprentice instructors, train newly assigned instructors, and coordinate training activities including operation, quality, and HR presentations.

Skills/Qualifications:

• Minimum 1-year work experience of the same nature and/or title in a BPO setting
• Amenable to work on site in SM City Sta. Rosa
• Amenable to work on a graveyard shift/shifting schedule
• Excellent skill in verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes