Trainer (Commonwealth)

afniexternalcareers; Philippines; On-site; PHP 357,000 - 580,000; Full time

Job summary

afniexternalcareers in the Philippines seeks a Training Instructor to deliver focused onboarding and ongoing training for BPO staff, ensuring knowledge transfer and practical application.

You will mentor junior instructors, coordinate training sessions across operations, and adapt delivery for night-shift learners while maintaining a supportive environment.

Qualifications

• 2 years of college completed with at least 1 year of related work experience in a BPO.
• Amenable to on-site work in Quezon City.
• Amenable to night schedule.
• Strong verbal and written communication skills to assess training needs.
• Familiarity with PC applications such as MS Office, Tableau, and similar tools.

Responsibilities

• Deliver training to existing and new employees to enable learning and application of skills.
• Promote retention via questioning, presentation, and coaching to boost performance.
• Create an environment that fosters trust, learning, and high performance.
• Plan and prepare instruction with appropriate methods and materials for each session.
• Assess learner performance using suitable evaluation tools.
• Mentor apprentice instructors and coordinate training activities.

Skills

Verbal communication

Written communication

MS Office

Tableau

Tools

MS Office

Tableau

Job description

Job Description:

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.)

Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Minimum Job Requirements:

• · At least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting
• · Amenable to work on-site in Quezon City.
• · Amenable to work on a night schedule
• · Skill in Verbal and written communication to analyze, interpret, and address training needs
• · Knowledge of PC applications such as MS Office, Tableau, etc.
• · Willing to work in Commonwealth site