Trainer - SM Fairview (30k Sign-On Bonus)

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 279,000 - 614,000; Full time

Job summary

AFNI PHILIPPINES, INC. is seeking a trainer to deliver engaging instruction for existing and new hires in a BPO setting. The role emphasizes creating a welcoming learning environment and ensuring knowledge transfer with effective coaching.

The candidate will mentor instructors, coordinate sessions, and assess learner performance while working on-site in SM Fairview, Quezon City, including night shifts.

Qualifications

• minimum 1-year work experience of the same nature and/or title in a BPO setting.
• Amenable to work on site in SM Fairview, Quezon City
• Amenable to work on a night schedule.
• Skill in Verbal and written communication to analyze, interpret, and address training needs.
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.

Responsibilities

• Deliver training and instruction to engage employees and promote knowledge transfer.
• Promote retention through effective questioning, presentation, and coaching.
• Provide and manage an environment that fosters learning and performance.
• Plan and prepare instruction using appropriate methods and materials for learning modes.
• Assess student learning with evaluation models and tools.
• Mentor and coach apprentice instructors; coordinate training activities including HR presentations.

Skills

BPO training experience

Night shift availability

Verbal and written communication

Time management

Adaptability

Tools

MS Office

Tableau

Job description

Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.

• Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.

• During instruction, provide and manage an environment that fosters trust, learning, and performance.

• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.

• Assess student learning and performance using evaluation models and tools appropriate for the environment.)

• Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Skills/Qualifications:

• minimum 1-year work experience of the same nature and/or title in a BPO setting.

• Amenable to work on site in SM Fairview, Quezon City

• Amenable to work on a night schedule.

• Skill in Verbal and written communication to analyze, interpret, and address training needs.

• Knowledge of PC applications such as MS Office, Tableau, etc.

• Ability to work in a dynamic and time-critical environment.

• Ability to be flexible and quickly adapt to changing business needs and processes.