Trainer (SM Sta. Rosa Laguna)

Afni, Inc.; Santa Rosa; On-site; PHP 260,000 - 360,000; Full time

Job summary

Afni, Inc. is seeking an on-site Training Instructor in Laguna to deliver engaging instruction for current and newly hired staff at SM City Sta. Rosa.

The role focuses on creating a welcoming learning environment and ensuring learners reach their maximum potential through practical training. The ideal candidate has at least 1 year of BPO training experience, strong communication skills, and the ability to work graveyard or shifting schedules while using MS Office and Tableau to support

Qualifications

• Minimum 1 year of similar experience in a BPO training role.
• On-site work requirement at SM City Sta. Rosa.
• Able to work graveyard or shifting schedule.
• Excellent verbal and written communication to assess training needs.

Responsibilities

• Deliver training and instruction to engage existing and newly hired employees.
• Promote knowledge transfer and application of skills through effective facilitation.
• Provide feedback and coaching to enhance performance.
• Mentor apprentice instructors and coordinate training activities.
• Assess learner performance using appropriate evaluation models and tools.
• Create an environment that fosters trust, learning, and performance.

Skills

Communication skills

Adaptability

Time management

Training delivery

Tools

MS Office

Tableau

Job description

Position Purpose

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Description

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.
• Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction, making sure that appropriate instructional methods and materials are used for specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.
• Mentor and coach apprentice instructors, train newly assigned instructors, and coordinate training activities including operation, quality, and HR presentations.

Requirements

Skills/Qualifications

• Minimum 1-year work experience of the same nature and/or title in a BPO setting
• Amenable to work on site in SM City Sta. Rosa
• Amenable to work on a graveyard shift/shifting schedule
• Excellent skill in verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes