Trainer (SM Fairview)

afniexternalcareers; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

afniexternalcareers seeks a Training Instructor to deliver engaging sessions for existing and new hires in a BPO setting. The role focuses on ensuring knowledge transfer and performance through practical instruction.

The ideal candidate has at least 2 years of college with 1 year of BPO experience, can work on-site in SM Fairview, QC, and is available for night shifts. Proficiency in MS Office and Tableau is preferred.

Qualifications

• At least 2 years completed in college with a minimum 1-year work experience in a BPO setting.
• Amenable to work on-site in SM Fairview, Quezon City.
• Amenable to work on a night schedule.
• Strong verbal and written communication to analyze, interpret, and address training needs.
• Familiarity with MS Office and Tableau.

Responsibilities

• Deliver training and instruction to engage and stimulate existing and newly hired employees.
• Promote retention through effective questioning, presentation, and coaching that enhances performance.
• Provide and manage an environment that fosters trust, learning, and performance during instruction.
• Plan and prepare for instruction using appropriate methods and materials for the mode of learning.
• Assess student learning and performance using appropriate evaluation models and tools.
• Mentor and coach apprentice instructors; coordinate training activities.

Skills

Verbal and written communication

MS Office

Tableau

Education

Some college

Tools

MS Office

Tableau

Job description

Position Purpose

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.)
• Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Skills/Qualifications

• at least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting
• Amenable to work on-site in SM Fairview, Quezon City.
• Amenable to work on a night schedule
• Skill in Verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.