Trainer (SM Sta. Rosa Laguna)

afniexternalcareers; Philippines; On-site; PHP 240,000 - 380,000; Full time

Job summary

afniexternalcareers is seeking a Training Instructor to deliver instruction to current and new employees at SM City Sta. Rosa. The role focuses on creating a welcoming environment that enables learners to maximize potential and apply new skills.

You will plan, facilitate, and assess training sessions, using MS Office and Tableau as needed, while adapting to a graveyard or shifting schedule and maintaining high-quality stakeholder engagement.

Qualifications

• Minimum 1 year of experience in a similar role in a BPO.
• On-site work in SM City Sta. Rosa required.
• Able to work graveyard or shifting schedule.
• Strong verbal and written communication skills to assess training needs.
• Proficient in PC applications such as MS Office and Tableau.

Responsibilities

• Deliver training and instruction to existing and newly hired employees.
• Promote knowledge transfer and skill application through effective facilitation.
• Create a trusting environment that fosters learning and performance.
• Plan and prepare instructional methods and materials for various learning modes.
• Assess learner progress using appropriate evaluation tools.
• Mentor apprentice instructors and coordinate training activities.

Skills

Verbal communication

Written communication

Adaptability

Time management

Tools

MS Office

Tableau

Job description

Position Purpose

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.
• Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction, making sure that appropriate instructional methods and materials are used for specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.
• Mentor and coach apprentice instructors, train newly assigned instructors, and coordinate training activities including operation, quality, and HR presentations.

Skills/Qualifications:

• Minimum 1-year work experience of the same nature and/or title in a BPO setting
• Amenable to work on site in SM City Sta. Rosa
• Amenable to work on a graveyard shift/shifting schedule
• Excellent skill in verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes