Trainer (SM Fairview)

Afni, Inc.; Quezon City; On-site; PHP 280,000 - 420,000; Full time

Job summary

Afni, Inc. in the Philippines seeks a Training Specialist to deliver instruction to current and new hires, ensuring knowledge transfer and practical application of skills. The role requires planning, coaching, and evaluating learner performance, with on-site duties at SM Fairview and night shifts.

You will mentor instructors and coordinate training activities to drive performance. Requirements include at least 2 years of college and 1 year of BPO training experience, plus strong communication

Qualifications

• Must have 2 years of college completed and at least 1 year of related experience in a BPO setting.
• On-site work at SM Fairview, Quezon City, and night shift availability required.
• Strong verbal and written communication to assess training needs and deliver instruction.
• Proficiency with PC applications including MS Office and Tableau.
• Ability to work in a dynamic, time-sensitive environment and adapt quickly.

Responsibilities

• Deliver training and instruction to engage existing and newly hired employees.
• Promote knowledge transfer and practical application of skills through coaching.
• Create a learning environment that fosters trust, learning, and performance.
• Plan and prepare instructional materials and methods for various learning modes.
• Assess learner performance using appropriate evaluation tools and models.
• Mentor apprentice instructors and coordinate training activities.

Skills

Verbal and written communication

Tableau

MS Office

Adaptability

Time management

Education

2 years completed in college

Tools

MS Office

Tableau

Job description

Position Purpose:Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Essential Functions and Responsibilities:

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.)
• Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Requirements

Skills/Qualifications:

• at least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting
• Amenable to work on-site in SM Fairview, Quezon City.
• Amenable to work on a night schedule
• Skill in Verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Shift

Full-time