Trainer (AML,KYC,FinCrime)

Ubiquity; Quezon City; Hybride; PHP 360 000 - 600 000; Plein temps

Résumé du poste

Ubiquity in Manila seeks a Trainer to deliver engaging training across face-to-face and remote sessions, shaping knowledge and skills aligned with client and organizational goals. The role focuses on developing, delivering, and evaluating programs that enhance performance.

The ideal candidate has 3+ years in BPO training, excellent English, strong communication, and MS tool proficiency. You will collaborate with stakeholders, run admin tasks, and coach learners in a dynamic setting.

Qualifications

• Minimum of 3 years experience with Training in a BPO company.
• Flexible with working on different shifts.
• Excellent English communication skills.
• Strong problem solving and detail oriented; strong written and verbal communication skills.
• Knowledgeable with basic Microsoft applications and tools.
• Must be a team player with time management skills.
• Proficiency in reporting and analysis is an advantage.
• Experience in onsite as well as virtual learning environments is an advantage.
• Relevant experience in project management is an advantage.

Responsabilités

• Deliver training sessions/workshops across a wide range of topics, both face to face and remote utilizing various instructional techniques.
• Develops and updates training content and courses tailored fit to program and business needs.
• Collaborates with internal and external stakeholders to identify and prioritize training needs and assess training effectiveness.
• Responsible for assigned learning admin work inclusive of but not limited to end of day class reports, new hire scorecards, program/project specific training trackers, new hire payroll, tools requests and LMS related tasks.
• Provides coaching and feedback sessions to learners
• Other duties as required by the business.

Connaissances

BPO training

English communication

Problem solving

Time management

Microsoft Office

Team player

Reporting & analysis

Onsite & virtual learning

Project management

Outils

Microsoft Office

Description du poste

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As aTrainer,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

Job Summary

The trainer assesses, develops, delivers and evaluates training programs that enhance employee knowledge and skills. This role focuses on creating engaging learning experiences that align with both client and organizational goals.

Responsibilities:

• Deliver training sessions/workshops across a wide range of topics, both face to face and remote utilizing various instructional techniques. This is inclusive but not limited to new hire, refresher, cross skilling and train the trainer sessions.

• Develops and updates training content and courses tailored fit to program and business needs.

• Collaborates with internal and external stakeholders to identify and prioritize training needs and assess training effectiveness.

• Responsible for assigned learning admin work inclusive of but not limited to end of day class reports, new hire scorecards, program/project specific training trackers, new hire payroll, tools requests and LMS related tasks.

• Provides coaching and feedback sessions to learners

• Other duties as required by the business.

Qualifications:

• Minimum of 3 years experience with Training in a BPO company Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)

• Flexible with working on different shifts

• Must have excellent English communication skills

• Strong problem solving skills and detail oriented. Above average written and verbal communication skills.

• Knowledgeable with basic Microsoft applications and tools.

• Must be a team player with time management skills

• Proficiency in reporting and analysis is an advantage.

• Experience in both onsite as well as virtual learning environments is an advantage.

• Relevant experience in project management is an advantage.

Head:Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, experience how we bring Head, Heart, and Hustle to life every day.