Trainer

Ubiquity Global Services, Inc.; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

Ubiquity Global Services, Inc. is seeking a Trainer who embodies Head, Heart, Hustle, delivering expert service with empathy and energy. You’ll analyze training needs, develop programs, and coach participants to perform at their best.

You’ll work directly with Program Managers to prioritize requests, conduct train-the-trainer sessions, manage learning projects on time and on budget, and deliver sessions both face-to-face and remotely.

Qualifications

• Minimum of 1-2 years experience with Training in a BPO company.
• Experience with end to end training (new hire, communication and culture, product, upskilling, nesting).
• Flexible with working on different shifts.
• Must have excellent English communication skills.

Responsibilities

• Analyze training needs, manage training development projects and performance coaching.
• Direct interaction with Program Managers to receive, analyze, prioritize and project manage training development and delivery requests.
• Conduct train-the-trainer sessions for curriculum they have developed to other trainers.
• Manage learning projects to create effective learning solutions on time and on budget.
• Provide regular updates to leadership on progress and results achieved.

Skills

English communication

End-to-end training

Training in BPO

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Trainer, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Responsible for analysis, project management, and performance coaching.


• Direct interaction with Program Managers to receive, analyze, prioritize and project manage training development and delivery requests.


• Conducts any necessary "train-the-trainer" sessions for curriculum they have developed to other trainers.


• Managing projects to create effective learning solutions on time and on budget.


• Providing regular updates to leadership on progress and results achieved.


• Project manage learning and development initiatives including coordination of logistics, managing materials and providing a critical eye to ensure content is ready


• Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness.


• Deliver training sessions/workshops across a wide range of topics, both face to face and remote


• Observe coaching sessions and provide development feedback

What We’re Looking For:

• Minimum of 1-2years experience with Training in a BPO company


• Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)


• Flexible with working on different shifts


• Must have excellent English communication skills

Why Join Us?

Head

Access to career development programs that help you grow professionally and personally.

Heart

Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle

Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.