Leadership Training Officer (Bacolod)

Ubiquity; Bacolod; On-site; PHP 360,000 - 760,000; Full time

Job summary

Ubiquity is seeking a Leadership Training Officer who will drive program implementation, develop engaging training content, and coordinate with stakeholders to ensure successful transitions to operations.

You will lead Train-the-Trainer sessions, manage documentation and knowledge bases, and support post-training reporting. The role requires strong communication, curriculum design experience, and proficiency with multimedia tools.

Qualifications

• 2+ years in training, implementation, or related field supporting Risk and Compliance (Investigation/Fraud/KYC)
• Strong verbal and written communication skills
• Experience designing training content and curricula
• Familiarity with computer-based training systems and multimedia tools
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook)

Responsibilities

• Develop and coordinate partnership activities with internal/external stakeholders during program implementation.
• Create training content: modules, presentations, e-learning, job aids, resources.
• Conduct Train-the-Trainer sessions and certify trainers before class delivery.
• Monitor program progress and communicate with clients to resolve questions.
• Maintain and update the program knowledge base and post-training reports.
• Lead program handoff to Training Operations around day 30 with potential 60-day support.
• Identify and escalate risks to supervisor for timely resolution.

Skills

Training design

Verbal communication

Written communication

Public speaking

Multimedia tools

MS Office

Client relations

Tools

Articulate

Movie Maker

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Leadership Training Officer, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

1. Partnership Development and Coordination

Cultivate and maintain effective relationships with internal and external stakeholders during program implementation.
Participate in weekly internal and client meetings from kick-off until the program is transitioned to operations.

2. Training Development and Delivery

Collaborate with the content development team to develop training content, including modules, presentations, e-learning materials, job aids, and supplemental resources.
Review and contribute to training documentation such as storyboards and user guides.
Conduct Training Needs Analysis (TNA) through surveys and assessments to identify process and training gaps, if applicable

3. Program Execution and Support

Coordinate and execute Train-the-Trainer sessions and facilitate trainer certification prior to initial class delivery.
Manage the training Masterfile, ensuring all data and tabs are updated accurately.
Facilitate curriculum revamp and content updates following the nesting period, if applicable

4. Program Monitoring and Communication

Track and communicate all "parked questions" to clients for timely resolution.
Provide feedback to trainers and team leaders during program rollout, routed through the officer’s supervisor.
Send IT tool summary reports for any issues encountered and coordinate User Access Testing with IT PMO and support staff.

5. Documentation and Knowledge Management

Maintain and update the program’s Wiki layout and content or other knowledge base articles.
Prepare and send post-training reports such as Training Utilization Reports (TURs) and Performance Utilization Reports (PURs).
Participate in case study discussions alongside Training, Operations, and Quality teams.

6. Program Handoff and Extended Support

Lead the program handoff process to Training Operations on the 30th day of production, with support potentially extending up to 60 days based on client needs.
Officers may support up to three new programs simultaneously, unless assigned to a dedicated program with 50+ headcount.

7. Risk Management

Monitor, document, and elevate any red flags or potential risks to the supervisor for immediate resolution.

What We’re Looking For:

• At least 2 years of working experience in training, implementation, or a related field supporting Risk and Compliance (preferably Investigations, Fraud, KYC/IDV/CIP)
• Proven ability to navigate conversations with both clients and internal managers.
• Superior verbal and written communication skills.
• Demonstrated experience in training and curriculum design
• Familiarity with computer-based training systems and multimedia tools (e.g., PC, TV/DVD, projectors).
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook); experience with Movie Maker, Articulate, or similar multimedia tools is a plus.
• Strong presentation and public speaking skills; ability to engage diverse audiences.
• Solid research and instructional skills to develop clear and effective materials and experience in creating training content and documentation.
• Ability to handle multiple and shifting priorities in a fast-paced environment.

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.