Trainer | Telco Account

Sutherland; Tarlac City; On-site; PHP 334,800 - 558,000; Full time

Job summary

Sutherland is looking for a dedicated Trainer to join their team in Tarlac City. In this position, you will deliver both soft and technical skills training to ensure staff are equipped with essential knowledge and skills.

Key responsibilities include creating training materials, coaching new hires, and facilitating training sessions. Candidates should possess at least 2 years of training experience and excellent communication skills, particularly in English. If you thrive in a dynamic environment and are passionate about development, Sutherland would love to have you!

Qualifications

• At least 2 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
• Strong English verbal and written communication skills.
• B2 English level required.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Deliver and evaluate soft & technical skills training.
• Create and revise training materials.
• Facilitate multi-week new hire training and nesting.
• Coach and provide feedback to trainees.
• Fill out accurate reports.

Skills

Soft skills training

Technical skills training

Communication

Microsoft Office

Coaching

Job description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Sutherland is seeking an organized and goal‑oriented person to join us as a Trainer. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. you are also expected to:

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
• Facilitate all aspects of a multi‑week transmission and blended type new hire training & nesting.
• Facilitate all aspects of floor‑training and BQM Training for the program.
• Responsible for self‑skilling & certification during periods of un‑activity (classroom) - Supervise and coach learners in nesting & BQM type environments.
• Facilitate multi‑hour product, behavioral or tool change type learning experiences.
• Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
• Coach and give feedback to trainees to help them fulfill performance metrics.
• Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

• At least 2 years of work experience as a Trainer.
• Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
• Strong English verbal and written communication skills.
• Language Skills: B2 English level.
• Strategic in developing solutions and process improvements.
• Willingness and ability to work in a shifting or graveyard schedule.
• Excellent ability to build networks within and across functions through proactive communication.
• Ability to maintain a high degree of confidentiality and professionalism is critical.
• Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential.
• Amenable working onsite in Tarlac.

All your information will be kept confidential according to EEO guidelines.