Leadership Training Officer (Bacolod)

Ubiquity; Murcia; Vor Ort; PHP 300.000 - 520.000; Vollzeit

Zusammenfassung

Ubiquity seeks a Leadership Training Officer to deliver high-quality training and program support across risk and compliance initiatives. You will develop content with the training team, review documentation, and analyze training needs to close gaps.

You’ll coordinate Train-the-Trainer sessions, maintain masterfiles, and drive curriculum updates through nesting periods. You will track questions, provide feedback to trainers, and generate post-training reports while coordinating with IT and

Qualifikationen

• 2+ years in training, implementation, or related field supporting Risk and Compliance (preferably Investigations, Fraud, KYC/IDV/CIP)
• Proven ability to navigate conversations with clients and internal managers
• Superior verbal and written communication skills
• Demonstrated experience in training and curriculum design
• Familiarity with computer-based training systems and multimedia tools (PC, TV/DVD, projectors)
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook); experience with Movie Maker, Articulate, or similar tools is a plus
• Strong presentation and public speaking skills; ability to engage diverse audiences
• Solid research and instructional skills to develop clear training materials

Aufgaben

• Cultivate and maintain relationships with internal and external stakeholders during program implementation and participate in weekly meetings
• Collaborate with content team to develop training content including modules, presentations, e-learning, job aids, and resources
• Review training documentation such as storyboards and user guides
• Conduct Training Needs Analysis through surveys and assessments to identify gaps
• Coordinate and execute Train-the-Trainer sessions and trainer certification prior to class delivery
• Manage the training Masterfile and ensure data accuracy
• Facilitate curriculum revamp and content updates after nesting period
• Track and communicate stalled questions to clients for timely resolution
• Provide feedback to trainers and team leaders during rollout
• Send IT tool summary reports and coordinate User Access Testing with IT PMO
• Maintain and update program Wiki and knowledge base
• Prepare and send post-training reports (TURs, PURs)
• Participate in case study discussions with Training, Operations, and Quality teams
• Lead program handoff to Training Operations on day 30, with potential 60-day extension
• Support up to three new programs simultaneously
• Monitor, document, and escalate risks to supervisor

Kenntnisse

Training delivery

Stakeholder management

Public speaking

Curriculum design

Multimedia tools

MS Office

Presentation skills

Tools

PowerPoint

Word

Excel

Outlook

Articulate

Movie Maker

Jobbeschreibung

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Leadership Training Officer,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

1. Partnership Development and Coordination

• Cultivate and maintain effective relationships with internal and external stakeholders during program implementation.Participate in weekly internal and client meetings from kick-off until the program is transitioned to operations.

2. Training Development and Delivery

• Collaborate with the content development team to develop training content, including modules, presentations, e-learning materials, job aids, and supplemental resources.
• Review and contribute to training documentation such as storyboards and user guides.
• Conduct Training Needs Analysis (TNA) through surveys and assessments to identify process and training gaps, if applicable

3. Program Execution and Support

• Coordinate and execute Train-the-Trainer sessions and facilitate trainer certification prior to initial class delivery.
• Manage the training Masterfile, ensuring all data and tabs are updated accurately.
• Facilitate curriculum revamp and content updates following the nesting period, if applicable

4. Program Monitoring and Communication

• Track and communicate all "parked questions" to clients for timely resolution.
• Provide feedback to trainers and team leaders during program rollout, routed through the officer’s supervisor.
• Send IT tool summary reports for any issues encountered and coordinate User Access Testing with IT PMO and support staff.

5. Documentation and Knowledge Management

• Maintain and update the program’s Wiki layout and content or other knowledge base articles.
• Prepare and send post-training reports such as Training Utilization Reports (TURs) and Performance Utilization Reports (PURs).
• Participate in case study discussions alongside Training, Operations, and Quality teams.

6. Program Handoff and Extended Support

• Lead the program handoff process to Training Operations on the 30th day of production, with support potentially extending up to 60 days based on client needs.
• Officers may support up to three new programs simultaneously, unless assigned to a dedicated program with 50+ headcount.

7. Risk Management

• Monitor, document, and escalte any red flags or potential risks to the supervisor for immediate resolution.

What We’re Looking For:

• At least 2 years of working experience in training, implementation, or a related field supporting Risk and Compliance (preferably Investigations, Fraud, KYC/IDV/CIP)
• Proven ability to navigate conversations with both clients and internal managers.
• Superior verbal and written communication skills.
• Demonstrated experience in training and curriculum design
• Familiarity with computer-based training systems and multimedia tools (e.g., PC, TV/DVD, projectors).
• Proficient in MS Office applications (PowerPoint, Word, Excel, Outlook); experience with Movie Maker, Articulate, or similar multimedia tools is a plus.
• Strong presentation and public speaking skills; ability to engage diverse audiences.
• Solid research and instructional skills to develop clear and effective materials and experience in creating training content and documentation.
• Ability to handle multiple and shifting priorities in a fast-paced environment.

Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart:Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.