Trainer

Wonders Corporation; Pasig; On-site; PHP 290,000 - 424,000; Full time

Job summary

A leading training and quality improvement firm in Metro Manila is looking for an experienced Trainer to ensure the effective training of new agents. The ideal candidate must possess at least 5 years of experience in a BPO or Call Center environment, coupled with a Bachelor’s degree or willingness to consider undergraduates. Responsibilities include developing performance strategies and collaborating with various departments to meet organizational goals. This position is pivotal in building a motivated team resulting in client success.

Qualifications

• At least 5 years of work experience as a trainer in a BPO or Call Center Company.
• Bachelor's degree in any field. Undergraduates are also considered for the role.

Responsibilities

• Responsible for training new agents.
• Develop and oversee the performance of new agents.
• Plan for upcoming organizational needs and implement strategies proactively.
• Communicate with other departments to ensure effective execution of strategies.
• Collaborate with other departments to ensure aligned execution of ideas.
• Perform other duties as assigned.

Skills

Training ability

Communication skills

Passion for helping others

Attention to detail

Motivational skills

Team motivation

High standards

Work ethic

Education

Bachelor's degree or equivalent

Job description

Pasig, NCR, Philippines Training and Quality

Trainer mustdemonstrate several key attributes in order to be considered for the position.
Included in the list are the following:

• Aquick and willing learner that can master all details of our product and calltaking techniques
• Enthusiasmfor our business. Takes ownership and acts on behalf of the entire company
• Passionfor helping others. Takes great satisfaction in seeing our clients’ businesssucceed
• Theintelligence to recognize areas of improvement in the company, and the abilityto articulate/execute them
• Energeticand capable of maintaining command and attention in the training room
• Adrive to motivate the team to service our clients the best possible way
• Hasrelentlessly high standards for oneself and his/her team – many people maythink these standards are unreasonably high
• trongwork ethic and a can-do attitude

Basic Purpose and Scope of the PositionResponsibilities

• Responsiblefor training new agents
• Willplay a crucial role in the overall new hire training process
• Developand oversee the performance of new agents
• Planfor upcoming organizational needs and implement strategies in a proactivemanner
• Workand communicate with other departments to ensure ideas/strategies areeffectively executed and that they are done with all areas of the company’sneeds in mind
• Otherduties as assigned

Qualifications:

• Atleast 5years of work experience as a trainer in a BPO or Call CenterCompany
• Bachelor’sdegree in any field. Undergraduates are also considered for the role.

Walk-in anytimebetween 8am to 5pm, Monday to Saturday at 8F Rockwell Business Center Tower 3,Ortigas Avenue Pasig City. Bring 1 copy of resume and valid ID