Training Director

Wonders Corporation; Pasig; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading training organization in Metro Manila is seeking an experienced Training Director to oversee the training programs for new hires and existing staff. The ideal candidate will have over 10 years of experience in the BPO or Call Center industry and a strong background in teaching and coaching. Responsibilities include training new agents, managing training supervisors, and analyzing performance to implement improvements. The position requires a willingness to work in Ortigas, Pasig City, including night and weekend shifts.

Qualifications

• Minimum of 10 years training experience in BPO or Call Center industry.
• At least 5 years of experience as Training Director.
• Willing to work in Ortigas, Pasig City, amenable to night shifts.

Responsibilities

• Responsible for training new agents.
• Oversee training programs for new hires and employees.
• Manage the performance of direct reports including Training supervisor.
• Analyze performance results and implement improvements.
• Plan for upcoming organizational needs.

Skills

Quick learner

Enthusiasm for business

Coaching skills

Performance analysis

Team motivation

Strong work ethic

Education

College Degree or equivalent work experience

Coursework in teaching or education

Job description

The people we look for to be our TrainingDirector must demonstrate several key attributes in order to be considered for this position. Included in this list are the following:

• A quick and willing learner that can master all details of our product and calltaking techniques
• Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
• Passion for teaching and coaching others. Takes great satisfaction in seeing traineessucceed
• The intelligence to recognize areas of improvement for the training program, andthe ability to articulate/execute them
• Energetic and capable of maintaining command and attention in the training room
• Adrive to motivate a team to service our clients the best possible way
• Strong work ethic and a can-do attitude
• Hasa relentlessly high standard for oneself and his/her team

Basic Purpose and Scope of the Position Responsibilities

• Responsiblefor training new agents
• Responsiblefor overseeing the training programs for new hires and employees
• Developingand managing the performance of direct reports such as Training supervisor andtrainers; providing prompt and objective coaching and counseling.Coordinate/plan and assign work for staff in accordance with the company andclients goals and objectives
• Analyzeperformance results and implement improvements according to program and companygoals and objectives
• Planfor upcoming organizational needs and implement strategies in a proactive manner
• Workand communicate with other departments to ensure ideas/strategies areeffectively executed and that they are done with all areas of the company’sneeds in mind
• Otherduties as assigned

Qualifications

• CollegeDegree or equivalent work experience.
• Courseworkin teaching or education is a plus.
• 10years training experience in BPO or Call Center industry
• Atleast 5 years of experience as Training Director
• Willingto work in Ortigas, Pasig City
• Amenableto night shift, weekend and holiday shifts